FAQs

When you are looking for an EV charging station you can opt for either AC or DC charging depending on the time you want to spend charging the vehicle. Typically if you want to spend some time in a place and there is no rush then opt for AC charging port. AC is a slow charging option compared to that of DC. With DC you can typically get your EV charged to a fair percentage in an hour, whereas with AC you will get about 70% charged in 4 hours.

AC is available on the power grid and can be transmitted over long distances economically but a car changes the AC to DC for charging.  DC, on the other hand, is used mainly for fast charging EVs and is a constant. It is direct current and is stored in the batteries of the electronic portable device.

The main difference between AC and DC charging is the conversion of power; in DC the conversion happens outside the vehicle, whereas in AC the power gets converted inside the vehicle.

Before you consider charging your EV it is important that you learn the difference between AC and DC electric chagrining stations. The AC charging station is equipped to supply up to 22kW to the on-board vehicle charger. The DC charger can supply up to 150kW to the battery of the vehicle directly.  However, the major difference is that once with DC charger your electric vehicle reaches 80% of the charge then for the remaining 20% required time is longer.  AC charging process is stable and does require a longer time to recharge your car than a DC charging port.

But the benefit of having an AC charging port is the fact that it is cost-effective and can be used from any electricity grid without having you having to make many upgrades.

In case you are in a rush to charge your EV then look for an electric car charging point that has DC connection as this will charge your vehicle faster. However, if you are charging your car or another electronic vehicle at home them go opt for an AC charging point and give it a substantial time to recharge your vehicle.

Both AC and DC electric car charging points have their own benefits. With AC charger you can charge at home or work and use the standard electrical PowerPoint that is 240 volt AC / 15 amp electricity supply. Depending on the EV’s onboard charger the rate of the charge will be determined. Typically it is between 2.5 kilowatts (kW) to 7 .5 kW? Hence if an electric car is at 2.5 kW then you would require it to leave it overnight to get fully recharged. Also, AC charging ports the cost-effective and can be done from any electricity grid while it can be transmitted over long distances.

DC charging, on the other hand, will ensure you get your EV charged at a faster speed, allowing you to have more flexibility with time. For this purpose, many public places that offer electric car charging stations are now offering DC charging ports for EVs.

Most EV cars are now built with a charging station of Level 1, i.e. have a charging current of12A 120V. This allows the car to be charged from a standard household outlet. But this is preferably suited for those that have a hybrid car or do not travel much. In case you travel extensively then it is better to install an EV charging station that is of Level 2. This level means you can charge your EV for 10 hours that will cover 100 miles or more as per vehicle range and Level 2 has 16A 240V.  Also, having an AC charging point at home means you can use the existing system to charge your car without having to make many upgrades.  It is also lower than DC charging. Hence at home select, an AC charging station, while in public go for DC charging ports.

In public places, it is better to have DC charging ports because DC ensures the fast charging of the electric car. With the rise of EV in the road DC charging ports will allow more cars to get charged in the charging station.

RFID is the acronym for Radio Frequency Identification. It is a method of wireless communication that helps in establishing the identity of a physical object, in this case, your EV and yourself.  The RFID transmits the identity using radio waves of an object wirelessly. Since any RFID card, the user has to be read by a reader and a computer. Hence to use the card you would require to first purchase an RFID card and register it with the details it requires.

Next, when you go to a public place at any of the registered commercial EV charging stations you need to scan your RFID card and authenticate it by just scanning the card at the RFID interrogator that is embedded in the Smart let unit. This will let the reader identify the card and the signal will be encrypted to the ID number that is being transmitted by the RFID card. Once the identification is done you can start charging your EV. All the Bharat public EV charger stations will allow you to charge your EV after RFID identification.

As part of another move to curb pollution now EV users will be able to pay for the charging of the electronic cars via the digital method. While direct debiting for transferring the funds based on the VIN will be still available users can now also use Bharat QR code or BHIM for charging their cars at both AC and DC chargers.  The method for using the QR code involves a very easy few steps.

Any EV user has to first download the EVPlugin charge App and then using the app scan the QR image that is pasted on the charger. Once the scanning is done, it will automatically check the authorization and all the other information like booking data and such. It will validate that all the information is correct and on completing the validation, which will take only a few seconds after that the charging will be automatically be activated.  The process is hassle-free and ensures the smooth charging process of your electric car at any authorized list of EV charging stations. 

Keeping your money for charging your EV is now safe with our e-wallet.  Our digital wallet system has transformed the way you will pay for any service of your EV be it putting your EV at a Bharat public EV charger point or getting it serviced.  All you require to use our e-wallet system is to have a smartphone and download our app.  You can either tap your smartphone on the compatible register and pay for the service or at times enter your phone number and a PIN (personal identification number) that will be sent to you specifically.

You can register with us a unique account number that will be given to you, which will be linked to your e-wallet. In the e-wallet, you have to add funds and the bookings amounts will be deducted from the wallet. In case of refunds, your e-wallet will receive the amount and it will be reflected after some time. If you want to credit the excess amount you can do that too by going to your profile of the e-wallet and opting for fund transfer. Once the selection of fund transfer is done the amount will be transferred back to the mode of payment that you have selected earlier for transferring the fund to your e-wallet. 

Radio Frequency Identification is commonly known as RFID. It is a technology where a reader captures via the radio waves the digital data that is encoded in RFID tags.

In case you lose your RFID card then there are few steps that you have to follow to block it so someone else cannot use it. The steps entail:

1. First, go to the profile that you have created with us
2. Select the RFID account that you have registered with us.
3. Next, select the icon block card. Follow the screen prompts to block your RFID card.
4. Now select the reissue of the card and follow the prompts on the screen to get the new card.
5. Next make the required payment to get your new RFID card, which is about Rs.120 + 18% GST.
6. For the final step is you have to visit the nearest charging station and collect your new RFID card. The station manager will issue the RFID card.

In relation to the Bharat public electric vehicle charger fund transfer is referred to about adding some money to the e-wallet that is registered with us. With the e-wallet, you can charge your EV at any public EV charging station and also avail other services. The steps to transfer fund to your e-wallet is quite simple and requires few steps for you to follow.

1. Link your e-wallet to a bank or card (debit or credit)
2. Next, transfer some funds from your bank account or card to your e-wallet.
3. To transfer the funds you will receive a PIN or some identification codes that you have to enter. On entering the Pin successfully you will have the amount that you wanted to transfer in your e-wallet.

Note: Do have a sufficient amount of money in your bank or cards so that it can be transferred to the e-wallet.

Once the funds are added to your e-wallet you can use it for getting your EV charged or serviced. In case you want the extra amount in your e-wallet to be transferred back to your bank or cards you can do that too. You have to go to your e-wallet’s profile and select fund transfer. Once the selection of fund transfer is done the amount will be transferred back to the mode of payment that you have selected earlier for transferring the fund to your e-wallet. 

Add the vehicle is a feature that we recommend to the user. Part of that add vehicle is that the user is supposed to add the details of the vehicle and update their profile with it, that they create with Bharat public electric vehicle charger. We then use these details when the user needs to book a charging service with us. Based on these details we get to know about the vehicle and our system generates the estimated cost for charging the vehicle. This allows us to provide a close estimation for the charging thereby ensuring that the user has enough money in the e-wallet when they are booking for the service. It also, allows us to ensure that there is no occurrence of fraudulent activities as the station manager ensures that the correct vehicle that has been registered has arrived for charging at the commercial EV charging station.

The add vehicle is hence important as it allows us to provide a seamless and efficient service to our customers.